1. Client Portal Support (Recommended)
For account management, active server configurations, billing inquiries, and technical troubleshooting, the fastest and most secure support path is the Parox Cloud Client Portal. Submitting requests through the portal allows our engineering staff to review your node metrics, order history, and service status in real time.
Sign in to your client dashboard so your server specifications, node assignment, and billing records can be reviewed immediately alongside your ticket.
2. Official Community & Live Chat
Need quick pre-sales answers, guidance on Paper vs. Spigot, or community plugin advice? Join over thousands of Indian server owners and gamers in our active Discord community.
- Discord Community: discord.gg/paroxcloud
- Official Support Email:
[email protected] - System Status Desk: Real-time uptime monitoring available at paroxcloud.com/status.
3. Payment & Billing Support
For payment-related verifications across Cashfree (UPI, Cards, Net Banking) or regional payment methods:
- Provide your registered Parox Cloud account email address.
- Include the unique 12-digit UPI transaction reference or Cashfree Order ID.
- Do not send account passwords, two-factor authentication secrets, or private credentials.
Most verified payments provision automatically within 60 seconds. If an order requires manual fraud or banking clearance, target review is completed within 1 to 2 business hours.
4. Server Deployment & Node Support
If your Minecraft, VPS, or Discord bot server does not start immediately after payment, our infrastructure team will inspect node capacity and Pterodactyl daemon connectivity. Please quote your Order ID and server name in all correspondence.
5. Security & Abuse Reports
Suspected unauthorized account access, payment abuse, network probing, or infrastructure security issues should be reported promptly to our security desk at [email protected] with relevant network logs, IP headers, or timestamps.
6. Business & Custom Infrastructure Enquiries
Looking for custom hardware nodes, high-memory BungeeCord networks, enterprise AMD EPYC virtualization, or dedicated IP subnet allocations in India? Submit your technical requirements, memory allocations, and anticipated player concurrency through our sales desk or open a ticket from your dashboard.
