Minecraft Hosting and eligible game services may qualify for a refund when requested within 24 hours of deployment.
1. 24-Hour Refund Window
Request must be submitted within 24 hours of service activation. IPv4 allocation fees and operational usage costs may be deducted where applicable. Change-of-mind requests after 24 hours are generally not accepted. All refund requests are subject to individual verification and review.
VPS services are non-refundable after payment, except where required by applicable law or expressly stated otherwise.
2. Infrastructure Failure Remedies
If a major outage is directly caused by Parox Cloud infrastructure and cannot be resolved within a reasonable period, an appropriate remedy may be considered.
Possible remedies:
- Refund
- Service Credit
- Alternative Remedy
Generally not covered:
- ISP outages
- Customer network issues
- External routing problems
- Third-party outages
- Events outside our reasonable control
3. Customer-Controlled Issues
Parox Cloud is not responsible for problems caused by customer-controlled modifications.
Examples include:
- OS changes / reinstallations
- Firewall configuration
- Third-party software
- Plugins, mods & scripts
- Custom configurations
- Resource-heavy software
- Incompatible applications
Our team may provide troubleshooting assistance where possible.
4. Refund Review Process
Every refund request is reviewed individually by our billing team.
Customers may be required to:
- Provide relevant information and invoice identifiers
- Follow reasonable troubleshooting steps
- Allow support engineering time to investigate
5. Prohibited Activities
The following may result in immediate suspension or termination:
- DDoS attacks
- Unauthorized crypto mining
- Port scanning / network probing
- Illegal activities
- Network abuse
- Terms of Service / Acceptable Use Policy violations
6. Infrastructure Rights
Parox Cloud may suspend, restrict, or terminate services when reasonably necessary to protect our infrastructure, network, customers, or platform.
7. Submitting a Request
Open a Support Ticket from your client portal and our billing team will review your request.
Premium Hosting • Reliable Infrastructure
