Frequently asked questions
Everything about ordering, deploying and managing a service on Parox Cloud. If your question is not here, open a support conversation and we will answer it publicly for the next customer.
Minecraft Servers & Pricing
Is Parox Cloud good for Minecraft servers in India?
Yes. Parox Cloud runs high-performance Intel Xeon and AMD EPYC hardware hosted in Indian datacenters (Delhi NCR and Mumbai), providing ultra-low ping (10ms to 35ms) across India. Confirmed orders deploy automatically with native Pterodactyl panel access, NVMe SSD storage, and 1-click Paper/Spigot version switching.
How much does cheap Minecraft hosting cost in India?
Minecraft hosting on Parox Cloud starts at ₹40 per month for the Nano plan (2 GB RAM, 75% CPU, 15 GB NVMe SSD) and ₹70 per month for the Starter plan (4 GB RAM, 125% CPU, 25 GB NVMe SSD). Check our Minecraft plans for complete resource specifications.
Can I host a Minecraft SMP for friends?
Yes. Our 4 GB Starter plan (₹70/mo) or 6 GB Performance plan (₹120/mo) running Paper or Purpur is ideal for hosting a 5–20 player Survival Multiplayer (SMP) server with essential plugins like LuckPerms, EssentialsX, and land claims.
Do you support Paper, Purpur, and Spigot?
Yes. Parox Cloud provides an integrated 1-click Software Changer supporting Paper, Purpur, Spigot, Fabric, Forge, Vanilla, and Bedrock Dedicated Server across versions 1.8.8 to 1.21.x. You can also install plugins using our integrated Modrinth extension manager.
What payment methods are supported for Indian players?
We support instant UPI payments (Google Pay, PhonePe, Paytm, BHIM, CRED), Indian Net Banking across 50+ banks, and Indian Debit/Credit cards via Cashfree Payments with zero foreign transaction fees.
Can Bedrock players on mobile or consoles join my Java server?
Yes. By installing the GeyserMC and Floodgate plugins on your Paper server, players on Android, iOS, Windows, and gaming consoles can join your Java world seamlessly without needing a separate Java license.
Can I upload my existing Minecraft singleplayer world?
Yes. Compress your local world folder into a .zip file, upload it via the Pterodactyl File Manager, unarchive it, and ensure your server.properties matches the folder name.
Ordering and deployment
What is Parox Cloud?
Game and Minecraft hosting plans are listed with their current specifications and prices. Active plans start at $0.48 USD per month. Compare available payment methods before ordering.
How do I create an account?
Select Create account, register with your email address and verify it. Your customer account and dashboard are available as soon as the address is confirmed.
How do I order a plan?
Sign in, open the plans page and choose the memory, CPU limit and storage you need. Completing checkout confirms the order, which then enters the deployment queue.
What does the CPU percentage mean?
For container plans, the percentage is the container CPU limit sent to the control panel: 100% represents up to one logical CPU's worth of execution time. It does not mean a physical core is reserved or pinned to your service.
How are custom configuration prices calculated?
When your selected memory, CPU limit, and storage exactly match a catalog preset, the configurator uses that preset's listed bundle price. Other combinations use the displayed per-component rates and the applicable tier minimum. The selected currency is a display conversion; PXC continues to use the existing INR-to-PXC rate.
How long does deployment take?
Most services are created automatically shortly after the order is confirmed. If a node is at capacity, the plan is marked capacity limited rather than accepted, so you are never left with a pending order that cannot be fulfilled.
What happens if a plan says capacity limited?
The plan is published but cannot be ordered until a node frees up. You can pick a different size immediately — the specs and price are printed on every card so you can compare before deciding.
Can I change plans later?
Yes. Plans can be upgraded or cancelled from your dashboard without opening a ticket, subject to the capacity rules above.
Panel and management
What can I do in the control panel?
Each service comes with its own modern game workspace: Overview, Live Console, File Manager, Startup Variables, Network Allocations, Databases, Backups, Schedules, Settings, Properties, Players, Extensions, Activity and Subuser Access.
Which Minecraft version do I get?
Our Minecraft plans run Java Edition, so you select your own version and server software in the panel rather than being locked to a version.
Can I install plugins and modpacks?
Yes. Upload them through the file manager and restart the server. Anything inside your container is yours to manage, which is why we recommend a backup before a large change.
Are backups included?
Plans that include backups show a backup allowance on their card. You manage them from the Backups and Schedules sections of the panel.
Can I share access with a friend?
Yes. The Access section lets you grant subuser permissions per section of the panel, so a friend can manage files without seeing your account or billing.
Can I reinstall my server?
Reinstall from your dashboard or the panel's Overview section. Reinstalling wipes the server's files, so take a backup first if you need them.
Payments and plans
In what currency are plans priced?
All plan prices are shown in INR per month on the plans page. Where a plan supports it, the Parox coin price is shown alongside the cash price — never instead of it.
Can I pay with Parox coins?
Plans that allow it show a coin price on the card. Payment methods available to you are listed during checkout.
What do taxes and charges apply?
Plan prices exclude local taxes and any charge imposed by your payment method. Currency conversion, if your provider applies it, is outside our control.
What is your refund policy?
Refunds are handled under our refund policy, and usage is subject to the acceptable use policy.
Getting help
How do I contact support?
Sign in and open a conversation from the support center. Every conversation stays in one thread so you keep the full history of what was asked and answered.
What should I include in a support request?
Your service name, what you expected, what happened instead, and the relevant console output. Console lines around the moment it failed are usually enough for us to start.
How fast do you reply?
Support is handled by the platform team during operating hours. We do not publish an artificial response-time SLA, because we would rather be honest than precise on a number we cannot guarantee.
Ask us directly
Tell us what you are trying to run and we will point you at the right plan.
